privacy policy
Last Updated: 4 February 2026
Contact Email: info@cartrader.co.za
Welcome to CarTrader (“we”, “our”, “us”). CarTrader is a digital vehicle marketplace platform designed to connect car dealerships and vehicle buyers through an easy-to-use listing and enquiry system.
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in compliance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, share, and protect your information when you use the CarTrader mobile application, website, and related services (“Platform”).
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1. INFORMATION WE COLLECT
When you use CarTrader, we may collect the following categories of information:
1.1 Personal Information (Customers and Users)
We may collect:
•Full name
•Email address
•Phone number
•Residential area or city
•Identity or verification details (where required for finance or compliance)
1.2 Dealership and Seller Information
If you are a dealership or vehicle seller using CarTrader, we may collect:
•Dealership name
•Business registration details
•Contact person information
•Dealership address and operating region
•Vehicle stock and listing details
1.3 Vehicle Listing Data
When vehicles are listed on the platform, we collect:
•Vehicle make, model, year, mileage
•Vehicle condition and features
•Vehicle pricing
•Vehicle images uploaded by dealerships
•Listing descriptions and promotional content
1.4 Customer Enquiry and Lead Data
When customers enquire about vehicles, we collect:
•Enquiry submissions
•Messages and communication through the platform
•Vehicle interest history
•Lead qualification details
1.5 Finance Application Data (If Requested)
If you request finance assistance through CarTrader, we may collect:
•Employment and income-related information
•Credit-related application details
•Supporting documentation required by finance partners
Important: CarTrader is not a lender. Finance approval is handled by third-party providers.
1.6 Automatically Collected Technical Data
We may automatically collect:
•Device type and operating system
•App usage behaviour
•IP address
•Location data (only if enabled by the user)
•Crash logs and performance analytics
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2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
•To provide access to the CarTrader Platform
•To allow dealerships to list vehicles
•To allow customers to browse and enquire about vehicles
•To manage leads and customer communication efficiently
•To facilitate finance application support where requested
•To improve app functionality, performance, and user experience
•To ensure security, fraud prevention, and legal compliance
•To communicate important updates, service notices, or support messages
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3. SHARING AND DISCLOSURE OF INFORMATION
CarTrader does not sell or rent your personal information.
We may share your information only in the following circumstances:
3.1 With Dealerships
When you submit an enquiry, your contact details and enquiry content may be shared with the relevant dealership.
3.2 With Finance Providers
If you request financing, your information may be shared with:
•Banks
•Credit providers
•Finance intermediaries
•Verification partners
3.3 With Service Providers
We may use trusted third parties for:
•Hosting and infrastructure
•Analytics and app monitoring
•Customer support tools
All providers are contractually required to protect your data.
3.4 Legal Requirements
We may disclose information if required to comply with:
•South African law
•Court orders
•Regulatory authorities
•Fraud or criminal investigations
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4. DATA SECURITY
We take reasonable and appropriate measures to protect your information, including:
•Secure cloud infrastructure
•Access controls and authentication
•Data encryption where applicable
•Regular security monitoring
However, no system is completely secure, and users acknowledge that online transmission carries inherent risks.
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5. DATA RETENTION
We retain personal information only as long as necessary to:
•Provide services
•Maintain platform integrity
•Meet legal and regulatory obligations
•Resolve disputes and enforce agreements
You may request deletion of your data where legally permissible.
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6. YOUR RIGHTS UNDER POPIA
You have the right to:
•Request access to your personal information
•Correct inaccurate or outdated data
•Request deletion of information (where applicable)
•Object to certain processing activities
•Withdraw consent where consent was given
Requests can be submitted to: info@cartrader.co.za
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7. CHILDREN’S PRIVACY
CarTrader is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
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8. POLICY UPDATES
We may update this Privacy Policy from time to time.
Continued use of the Platform after updates means you accept the revised Privacy Policy.
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9. CONTACT US
For any privacy-related questions or requests, contact:
CarTrader Support
Email: info@cartrader.co.za
Johannesburg, South Africa
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✅ CARTRADER TERMS & CONDITIONS
Last Updated: 4 February 2026
Contact Email: info@cartrader.co.za
These Terms and Conditions (“Terms”) govern your use of the CarTrader website, mobile application, and services (“Platform”).
By accessing or using CarTrader, you agree to be bound by these Terms.
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1. PLATFORM OVERVIEW
CarTrader is a vehicle marketplace platform that enables:
•Dealerships to list vehicles
•Customers to browse listings
•Customers to submit enquiries
•CarTrader’s team to assist with lead handling and finance facilitation
CarTrader does not directly sell vehicles unless explicitly stated.
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2. USER ACCOUNTS
To access certain features, you may need to create an account.
You agree that:
•Information provided is accurate and up to date
•You are responsible for maintaining account security
•You are responsible for all activity under your account
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3. DEALERSHIP RESPONSIBILITIES
Dealerships using CarTrader agree to:
•Provide accurate vehicle details and pricing
•Upload lawful and appropriate images
•Ensure vehicles listed are genuinely available
•Respond reasonably to qualified leads
•Conduct business ethically and legally
CarTrader reserves the right to remove listings that are misleading, fraudulent, or inappropriate.
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4. CUSTOMER RESPONSIBILITIES
Customers agree to:
•Submit genuine enquiries only
•Provide truthful information when applying for finance
•Use the platform respectfully and lawfully
•Not misuse dealership contact details
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5. FINANCE DISCLAIMER
CarTrader may assist customers with finance facilitation, but:
•Finance approval is not guaranteed
•Decisions are made solely by third-party finance providers
•CarTrader is not liable for rejected applications or credit outcomes
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6. VEHICLE LISTING DISCLAIMER
CarTrader does not guarantee:
•Vehicle condition
•Roadworthiness
•Availability
•Dealer pricing accuracy
All vehicle purchases remain the responsibility of the buyer and dealership.
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7. PAYMENTS AND TRANSACTIONS
Unless explicitly stated:
•Payments occur directly between customer and dealership
•CarTrader is not responsible for transaction disputes
•CarTrader does not act as an escrow service
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8. PROHIBITED USE
Users may not:
•Use the Platform for unlawful purposes
•Upload false, harmful, or misleading content
•Harass other users or dealerships
•Attempt to hack or disrupt platform services
•Abuse the enquiry or lead system
Violations may result in suspension or permanent removal.
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9. INTELLECTUAL PROPERTY
All platform content, branding, design, and software belong to CarTrader.
You may not copy, distribute, or reproduce any part of the Platform without written permission.
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10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, CarTrader is not liable for:
•Vehicle purchase disputes
•Dealership misconduct
•Finance provider outcomes
•Losses arising from platform use
•Technical downtime or service interruptions
Use of the Platform is at your own risk.
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11. TERMINATION
CarTrader may suspend or terminate user access if:
•These Terms are breached
•The platform is misused
•Fraudulent activity is suspected
Users may request account deletion by contacting support.
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12. GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa.
Any disputes will be handled in South African courts.
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13. CONTACT INFORMATION
For support or legal enquiries:
CarTrader Support
Email: info@cartrader.co.za
Johannesburg, South Africa
cookie policy
Last Updated: 4 February 2026
Contact Email: info@cartrader.co.za
This Cookie Policy explains how CarTrader (“we”, “our”, “us”) uses cookies and similar technologies on the CarTrader website and mobile application (“Platform”).
By using the Platform, you agree to the use of cookies in accordance with this policy.
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1. WHAT ARE COOKIES?
Cookies are small text files stored on your device when you visit a website or use an app. They help platforms:
•Function properly
•Remember user preferences
•Improve performance and security
•Understand how users interact with the Platform
Cookies do not give us access to your device or personal files.
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2. TYPES OF COOKIES WE USE
CarTrader uses the following categories of cookies:
2.1 Essential Cookies (Strictly Necessary)
These cookies are required for the Platform to function correctly and cannot be disabled.
They are used for:
•User authentication and login sessions
•Security and fraud prevention
•Load balancing and platform stability
Without these cookies, the Platform may not work properly.
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2.2 Performance & Analytics Cookies
These cookies help us understand how users interact with CarTrader so we can improve the Platform.
They collect information such as:
•Pages viewed
•Time spent on the app or website
•App crashes or errors
•Feature usage
All data collected is aggregated and anonymised where possible.
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2.3 Functional Cookies
These cookies allow the Platform to remember your preferences, such as:
•Language settings
•Region or location (if enabled)
•Saved searches or filters
They improve user experience but are not strictly required.
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2.4 Advertising & Marketing Cookies (Limited Use)
CarTrader may use limited marketing or remarketing cookies to:
•Measure the effectiveness of campaigns
•Prevent showing repetitive or irrelevant ads
We do not sell personal data to advertisers.
Marketing cookies are used only where permitted by law and platform policies.
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3. THIRD-PARTY COOKIES
Some cookies may be set by trusted third-party services we use, including:
•Analytics providers (e.g. performance tracking)
•Hosting and infrastructure providers
•Security and monitoring services
These third parties are required to comply with applicable privacy laws and only process data for authorised purposes.
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4. COOKIE CONTROL & MANAGEMENT
You can control or disable cookies through:
•Your browser settings
•Device or operating system privacy settings
•In-app permissions (where applicable)
Please note:
•Disabling certain cookies may limit functionality
•Essential cookies cannot be fully disabled
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5. CONSENT
Where required by law, CarTrader will request your consent before placing non-essential cookies.
By continuing to use the Platform after being presented with a cookie notice, you consent to the use of cookies as described in this policy.
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6. DATA PROTECTION & PRIVACY
Any personal data collected via cookies is handled in accordance with our Privacy Policy.
To review how we process personal information, please refer to the CarTrader Privacy Policy.
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7. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect:
•Legal changes
•Platform updates
•Technology changes
Continued use of the Platform indicates acceptance of the updated policy.
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8. CONTACT US
If you have questions about this Cookie Policy or data usage, contact:
CarTrader Support
📧 info@cartrader.co.za
📍 Johannesburg, South Africa